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Re: P2 in Pretreatment Permits and Programs
Cambridge Environmental Inc. has worked with POTW's in Ohio, Illinois, Maryland,
Oregon, Massachusetts, and Washington to show them how they can act as
"facilitators" in helping their SIU's discover waste reduction. As in the North
Carolina case, we have made presentations to their SIU's on how to use quality
management tools to solve problems and make decisions. Most environmental
coordinators have never learned these tools although all the production people
in their facility were using them. Communication was improved and the message
go out that water use and the loss of materials to the water was a problem that
needed to be solved. The pretreatment staff learned the tools and were better
able to communicate with the regulated community. Problems which affected the
POTW's performance could be worked on together with the SIU personnel. Everyone
was using the same tools. These tools include: process mapping, Pareto
analysis, root cause analysis (cause and effect diagram), brainwriting
alternatives, prioritization of alternatives (bubble-up/bubble-down) and
implementation (action plans). The SIU's simply submitted action plans to the
POTW for review and monitoring. Companies learned how to deal with their own
problems insteading of relying on experts and technical assistance providers to
solve the problems for them. Continuous improvement was made without followup
visits. These problem solving and decision making tools have been highlighted
in my quarterly column in POLLUTION PREVENTION REVIEW (John Wiley & Sons).
Process mapping will be covered in the Summer issue. Just remember that
facilitation involves much less intervention than technical assistance. It also
affords less liability on the part of the facilitator. But most of all the user
of these tools actually learns how to prevent pollution. Everyone learns how to
communicate better because all the tools have a visual product - "a picture is
worth a thousand words."
Take a look at the articles in POLLUTION PREVENTION REVIEW and see if you do not
see application for these tools in pretreatment programs. I can also refer you
to a couple of great books on FACILITATION. Happy hunting.
Cambridge Environmental Inc.
58 Charles Street
Cambridge, MA 02141
(617) 225-0813 (F)
Unable to facilitate today after nearly three feet of snow in Boston!