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Re: P2 in Pretreatment Permits and Programs

Cambridge Environmental Inc. has worked with POTW's in Ohio, Illinois, Maryland, 
Oregon, Massachusetts, and Washington to show them how they can act as 
"facilitators" in helping their SIU's discover waste reduction.  As in the North 
Carolina case, we have made presentations to their SIU's on how to use quality 
management tools to solve problems and make decisions.  Most environmental 
coordinators have never learned these tools although all the production people 
in their facility were using them.  Communication was improved and the message 
go out that water use and the loss of materials to the water was a problem that 
needed to be solved.  The pretreatment staff learned the tools and were better 
able to communicate with the regulated community.  Problems which affected the 
POTW's performance could be worked on together with the SIU personnel.  Everyone 
was using the same tools.  These tools include: process mapping, Pareto 
analysis, root cause analysis (cause and effect diagram), brainwriting 
alternatives, prioritization of alternatives (bubble-up/bubble-down) and 
implementation (action plans).  The SIU's simply submitted action plans to the 
POTW for review and monitoring.  Companies learned how to deal with their own 
problems insteading of relying on experts and technical assistance providers to 
solve the problems for them.  Continuous improvement was made without followup 
visits.  These problem solving and decision making tools have been highlighted 
in my quarterly column in POLLUTION PREVENTION REVIEW (John Wiley & Sons).  
Process mapping will be covered in the Summer issue.  Just remember that 
facilitation involves much less intervention than technical assistance.  It also 
affords less liability on the part of the facilitator.  But most of all the user 
of these tools actually learns how to prevent pollution.  Everyone learns how to 
communicate better because all the tools have a visual product - "a picture is 
worth a thousand words."

Take a look at the articles in POLLUTION PREVENTION REVIEW and see if you do not 
see application for these tools in pretreatment programs.  I can also refer you 
to a couple of great books on FACILITATION.  Happy hunting.

Bob Pojasek
Cambridge Environmental Inc.
58 Charles Street
Cambridge, MA 02141
(617) 225-0812
(617) 225-0813 (F) 

Unable to facilitate today after nearly three feet of snow in Boston!