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RE: WA Small Business Statistics -Reply

The "Snapshots" photo/printer campaign included visits to 1314 shops: 679
lithography shops, 391 photoprocessing shops, and 244 screen print shops.
Five percent (48) of these shops were revisited a year later, generating the
statistics I sent you.  The "Shopweeps" campaign visited 1700 auto shops; 5%
were revisited for follow-up evaluations. 

The visits were designed to take a minimal amount of a facility manager's
time: somewhere around a half hour.  We weren't "inspecting"; we targeted
particular practices, processes, and wastes.  We tried to learn as much as
possible about a sector before  doing the campaign visits: we did a number
of preliminary shop studies, and developed publications based on our

As for ripple effect: we partner with industry associations, POTWs, local
air and waste programs, and a variety of parties, and I think that helps to
keep the effort alive after we complete our projects. In return, these
parties receive training, resources, and networking with other participants.

We didn't do a comparison with other methods.  A number of years ago,
however, we surveyed businesses to see which outreach methods they
preferred.  Unfortunately, I don't have that data. 

We are convinced that this sector approach is a great way to address the
needs of a large number of "small fish" at once.

Judy Kennedy
Washington State Dept. of Ecology (http://www.wa.gov/ecology)
P.O. Box 47600
Olympia, WA  98504-7600
Phone (360) 407-6744
FAX (360) 407-6715
Email:  jken461@ecy.wa.gov

-----Original Message-----
From: Thomas Vinson [mailto:TVINSON@tnrcc.state.tx.us]
Sent: Friday, September 17, 1999 9:40 AM
To: jken461@ecy.wa.gov; p2tech@great-lakes.net; sally.talberg@lcra.org
Subject: WA Small Business Statistics -Reply

Did you guys do a comparison to other ways of reaching shops? 
Going to the shops is clearly the best way to get activity from
them; nothing beats face to face interaction.  However this kind of
visit is manpower intensive.  I have a lot of questions about what
you did, and what the effects are.  

How manys shops did you reach?  How much time was spent
on each shop?  Do these one on one consultations have a
"ripple effect" into the entire sector i.e. do people you never
speak to directly do P2 because they see the successes of
shops you visited? Did you get benefits like learning about the
sector so you could transfer knowledge via publications, phone
calls etc...?  Have you ever compared this type of outreach with
other methods (telephone consultation, publications, P2
requirements etc.)

I know these are a lot of questions about things that are VERY
DIFFICULT to measure. If you don't have a measure what is your
feeling on the questions?  

I guess the bottom line is we have a whole lot of small fish out
there; collectively they add up to a big catch, but individually they
don't have much impact.  So like many people here I am
wondering the best way to fish for them.

Thomas Vinson
Pollution Prevention and Industry Assistance
PO Box 13087
Austin, TX 78753

512 239 3182

>>> "Kennedy, Judith C." <jken461@ecy.wa.gov> 08/18/99
03:01pm >>>
Here are outcome statistics for two of our industrial sector
projects.  We
obtained these statistics by re-visiting a representative number
of shops
after providing on-site technical assistance.

The  "Shop Sweeps" campaign focused on vehicle maintenance
shops.  The
visits were non-enforcement technical assistance visits that
provided P2 and
compliance information.   "ShopSweeps" results:
82% of shops adopted changes
61% of all recommendations adopted
82% retained informational materials
59% gave visits a high rating
67% felt visits more effective than inspections

The "Snapshots" campaign focused on facilities conducting
and printing:
75% of shops adopted changes
51% of all recommendations adopted
83% learned useful compliance information
54% learned useful P2 information
77% kept informational booklet
96% felt this approach should be used in future 

"As a man begins to live more seriously within, he begins to live
simply without."  
--Ralph Waldo Emerson

Judy Kennedy
Washington State Dept. of Ecology (http://www.wa.gov/ecology)
P.O. Box 47600
Olympia, WA  98504-7600
Phone (360) 407-6744
FAX (360) 407-6715
Email:  jken461@ecy.wa.gov

-----Original Message-----
From: Sally Talberg [mailto:sally.talberg@lcra.org]
Sent: Wednesday, August 18, 1999 12:24 PM
To: jken461@ecy.wa.gov
Cc: Mark.Johnson@lcra.org
Subject: Re: RE: P2 and small business assistance

Ms. Kennedy,

Thanks for responding to Mark Johnson's inquiry regarding the
evaluation of
P2 and small business assistance.  The program that we are
focused on the electric utility industry in Central Texas.  The
Colorado River Authority attempted to transfer P2 assistance to
wholesale electric customers and select suppliers and end
users.  The target
industries were primarily small businesses, electric
cooperatives and
municipalities.   The outreach was provided through PR
materials (video,
brochure), workshops, and onsite assistance.    Baseline data
was only
collected for the five site visits we conducted. 

We're now trying to assess the impact of the program on
participants (did
they believe program provided value added service? were any P2
implemented?)  We mailed a brief questionnaire to the program
conducted telephone surveys and will be revisiting one facility.   

We'd like to learn more about the results of other P2 and small
assistance programs, it terms of: 
1) expected survey response rates;
2) workshop attendance levels; and 
3) the proportion of participants that actually implemented P2

Do you have any information or references you could share?  

Sally Talberg 
Lower Colorado River Authority 
(512) 326-8136 ext. 2637 

>>> "Kennedy, Judith C." <jken461@ecy.wa.gov> 08/17 9:53 AM
We have found that a lot depends on the industry sector, and
how the
outreach was organized.  Did you partner with industry or trade
associations?  What type of industry involvement and input
up-front?  Are you including baseline metrics?  Was an initial
assessment done?  There are a lot of factors to consider here.

Judy Kennedy
Washington State Dept. of Ecology (http://www.wa.gov/ecology)
P.O. Box 47600
Olympia, WA  98504-7600
Phone (360) 407-6744
FAX (360) 407-6715
Email:  jken461@ecy.wa.gov 

-----Original Message-----
From: Mark (A) Johnson [mailto:Mark.Johnson@lcra.org] 
Sent: Tuesday, August 17, 1999 7:26 AM
To: NPPR@great-lakes.net 
Cc: sally.talberg@lcra.org 
Subject: P2 and small business assistance

We are working on a project that involves P2 transfer from an
utility to small businessess located in the utility service area.  

I am in the process of trying to measure the effectiveness of the
and wanted to get an idea how traditional P2 transfer programs
are measured.

Specifically we would like to know the following:

What percent of business invited actually show up at workshops
What percent of businesses that attend request site visits
What percent of businesses repond to surveys regarding P2
If P2 assistance programs conduct follow-up visits/surveys -
what percentage
of businesses respond

If you have any info please email/call me.


Mark L. Johnson, LCRA
Email:  mark.johnson@lcra.org 
Phone : (512) 473 3200 x 2868
Fax : (512) 473-3579