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Measures of env/program successes
- Subject: Measures of env/program successes
- From: Patricia Gallagher <email@example.com>
- Date: Mon, 09 Jul 2001 11:39:03 -0600
- Delivered-To: firstname.lastname@example.org
- Delivered-To: email@example.com
- List-Name: p2tech
- Reply-To: Patricia Gallagher <firstname.lastname@example.org>
First, please forgive cross postings...
The State of New Mexico is creating a two-pronged performance measurement
and reporting system.
One part of the system would track the improvements for companies
participating in the Green Zia Program; this would include traditional env.
measures, financial measures and human measures (employee satisfaction.
stakeholder satisfaction,etc). This part of the system would also track
the company's performance over time, looking for evidence of continuous
improvement. Each organization would be tracked individually and the
overall performance of companies rolled up into performance measures for
the overall state program.
The second track is would measure the program's overall
effectiveness: customer satisfaction, retention of companies, continuous
improvement of program, marketing effectiveness, volunteers or examiners'
satisfaction, quality of feedback reports to companies,etc. These measures
are more programmatic to help assess the success of the program and
identify areas to focus improvement efforts.
We want to benchmark other state programs to see how they are measuring
these types of activities. Can you please share information on measurement
systems of these types and experiences (both good and bad) that you have
had in doing this type of measurement?
Please send your responses to me at email@example.com, firstname.lastname@example.org and
Thanks in advance!
Los Alamos National Laboratory