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great review of research on website design effectiveness

Forwarded on behalf of Mr. Hamner.  Please reply to p2tech@great-lakes.net.

What makes a good website and keeps surfers around?  A comprehensive
review of actual research (not consultant BS) is available on line from
the London School of Economics at

It is MUST reading for anyone who wants to have an effective website.
It is the only source I have found like it.

Burt Hamner